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Terms & Conditions

EQUALITY

We recognize that persons with disabilities may have difficulty participating in certain experiences. Wow Gifts FZC encourages the involvement of all persons in the experiences offered. To help us meet your needs, we ask that you inform us of any related disability when the Wow Gift Card is ordered or redeemed for service. For any further questions or comments, please call a Wow Gifts FZC Customer Service Representative at 04-2421968 or email us at support@wowgifts.ae


EXPERIENCE PROVIDERS

Wow Gifts FZC has Service Providers nationwide and we are continuously adding locations and services offered. If we need to change or withdraw venues or experiences due to circumstances beyond our control, comparable alternatives will be offered. In such cases, recipients will be able to exchange their Wow Gift Card for a different experience of the same monetary value. Wow Gifts FZC Service Providers have their own terms and conditions. In order to participate in the experience, participants will be required to accept their Terms and Conditions. Participants may also be required to sign an acceptance form or a waiver by the Service Provider and will be informed of this when they redeem their Wow Gift Card or by the Service Provider at the time of the experience.


EXPERIENCE DESCRIPTIONS

Wow Gifts FZC strives to keep all information regarding the experiences as accurate and up to date as possible. However, precise details of each experience may change from time to time and from Provider to Provider. The experience description as provided within the Wow Gifts FZC Gift Box is only accurate at the time of going to print and may not fully or precisely describe the actual experience received. The most up to date experience descriptions are available on www.wowgifts.ae or from Wow Gifts FZC Customer Service. The pictures used in all Wow Gifts FZC promotional materials are for illustration purposes only and may not accurately reflect the details of an individual experience.

The duration of each experience is an approximation of the time the participant will spend at the venue. Details regarding the number of participants or any wait time that may be involved are listed in the experience description whenever possible.


EXPERIENCE REQUIREMENTS

It is the responsibility of the Participant to comply with all necessary requirements of the experience as set out on the Wow Gifts FZC website and/or in the Experience Reservation Confirmation. Some experiences may be restricted by factors which include but are not limited to age, height, weight or health.

Experience descriptions will as accurately as possible explain the limitations or requirements relating to each experience. Participants may lose the full value of the Wow Gift Card if they are unable to participate on the day reserved for the experience or if they have to cancel their experience reservation after it is scheduled because these requirements are not met. Full details of all restrictions for each experience can be found on www.wowgifts.ae and are available from Wow Gifts FZC Customer Service at 04-2421968 or support@wowgifts.ae


DRESS CODE

Some Service Providers recommend or require certain items of clothing and/or footwear to be brought to the experience or worn for the experience. Alternatively, some Service Providers restrict certain items of clothing and/or footwear from being worn for an experience. Please make sure to comply with these requirements before setting off for the experience. Wow Gifts FZC will not be held liable for the non-provision of an experience due to a failure by the Participant to bring or wear the required clothing and/or footwear. In such cases, the reservation cannot be rescheduled and the value of the original Wow Gift Card will be forfeited.


EXPERIENCE AVAILABILITY, RESERVATION REQUESTS, AND CONFIRMATIONS

All Wow Gift Cards are valid for 6 (six) months from the date of issue, unless stated otherwise. The Participant may check the validity of Wow Gift Card on www.wowgifts.ae and from Wow Gifts FZC Customer Service at  04-2421968 or support@wowgifts.ae

Reservation requests for Wow Gift Cards must be made with Service Provider and full contact information for booking purposes will be provided by Wow Gifts FZC along with Wow Gift Card.

While we will make every effort to meet the needs of all Wow Gift Card Redeemers, Wow Gifts FZC cannot guarantee a reservation for an experience on a chosen day or time.

The Wow Gift Card must be taken with the participant on the day of the experience and given to the Service Provider.

The Service Provider is not required to provide the services reserved if the Participant fails to provide the Wow Gift Card. In such cases, the experience(s) cannot be rescheduled and the value of the original Wow Gift Card will be forfeited.


EXPERIENCE RESERVATIONS AND CANCELLATIONS

Reservation and redemption of Wow Gist Card must be performed by the Participant with Wow Gift Card validity period.

Changes to reserved experiences prior to the deadline posted are subject to a fee by Wow Gifts FZC and/or its Service Providers. The amount of these fees will be made available prior to the reservation request whenever possible.

Reservations canceled by the Participant or the Service Provider may only be rescheduled upon mutual agreement between the Service Provider and the Participant.

Unattended reservations for experiences cannot be rescheduled and the value of the original Wow Gift Card will be forfeited.

In limited cases, an experience that has been confirmed by a Service Provider and/or Wow Gifts FZC may need to be canceled by the Service Provider. In such cases, Wow Gifts FZC is not liable for any costs incurred by the Participant(s) including any travel or other related arrangements. Participants will be able to re-schedule any experiences canceled by Wow Gifts FZC or its Service Providers.

Wow Gifts FZC and its Service Providers reserve the right to substitute certain elements of the experience, should those elements change or become unavailable due to circumstances beyond our control.

Due to the nature of many experiences, participation may be dependent upon the weather. The experience description and reservation confirmation will include advice about weather related cancellations by the Service Provider. It is the responsibility of the Participant(s) to confirm their reservation with the Service Provider if there are any weather related issues or questions on the day of the reservation. Provision of the experience is at the sole discretion of the Service Provider. Participants will be able to re-schedule any experience(s) canceled by the Service Provider due to weather related issues.

Unattended reservations for experiences held cannot be rescheduled and the value of the original Wow Gift Card will be forfeited. Wow Gift Cards cannot be exchanged or refunded once a reservation for the experience has been made.


WOW GIFT CARD CONDITIONS

The Wow Gift Card is proof of payment. The Certificate Number and Redemption Reference found on the Wow Gift Card will be used to identify Wow Gift Card holders in all communications with Wow Gifts FZC and/or Service Providers are non-replaceable and must be presented intact on the day of the scheduled experience.

If the Wow Gift Card is not received within thirty (30) calendar days from the date of purchase via the shipping method chosen at the time the order is placed, then it is the responsibility of the Purchaser to contact Wow Gifts FZC.

Wow Gift Card can be redeemed for service from the Issue Date. Wow Gift Cards are valid for the experience purchased for six (6) months from the date of purchase, i.e. the Issue Date unless otherwise stated. If you have any questions regarding the use of a Wow Gift Card please contact Wow Gifts FZC Customer Service at 04-2421968 or email us at support@wowgifts.ae

Wow Gift Cards valid for a specific experience may be exchanged prior to requesting a reservation for the experience for which the Certificate is valid. Wow Gifts FZC reserves the right to impose an administration fee in such cases. If applicable, the new experience will have the same expiry and redemption dates as the original Wow Gift Card.

The Redeemer of the certificate will be required to pay the difference in price if the chosen experience is higher in price than the value associated with the original Certificate. However, a balance will be held in credit to be used against any future purchase if the price of the selected experience is less than the value associated with the original Certificate. Remaining credit can only be redeemed directly with Wow Gifts FZC and not refunded by or used directly with Wow Gifts FZC Service Providers.


DISCOUNTS AND SPECIAL OFFERS 

Wow Gifts FZC may from time to time issue discounts or special offers on the purchase of selected Wow Gift Cards. Only one (1) discount or special offer may be applied to an order. Discounts and special offers may not be applied to account balance transactions or third party certificates or gift cards sold on www.wowgifts.ae.

There is no guarantee of the validity of discounts or special offers advertised on third party websites. All current special offers or discounts may be viewed on www.wowgifts.ae

All discounts or special offers must be applied at the time of purchase and may not be applied to orders previously placed. Discounts and special offers are only valid during the period advertised by Wow Gifts FZC


REFUNDS

Wow Gifts FZC does not process any returns or reimburse any payment transactions on any purchases of Wow Gift Cards. If the Wow Gift Box was damaged during shipping, please contact a Wow Gifts Customer Service Representative at 04-2421968 or email us at support@wowgifts.ae

In case of technical failure and / or duplicate refunds will be provided only through Original Mode of payment

COMPLAINTS

Problems with the experience are best rectified on the day. Therefore, if there are any problems or complaints, please notify the Service Provider immediately so they have the opportunity to address the issue(s). Wow Gifts FZC also expects the participant to inform us of the details of the complaint at the earliest reasonable time following the experience.


OTHER TERMS AND CONDITIONS

United Arab of Emirates is our country of domicile.

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website. 

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.  

The cardholder must retain a copy of transaction records and Merchant policies and rules.

Wow Gifts FZC is independently owned and operated. Wow Gifts FZC Service Providers are individually responsible for their health and safety standards and operating practices. Wow Gifts FZC, therefore, makes no guarantees of the consistency or efficacy of individual Service Providers.

Wow Gifts FZC accepts no responsibility and shall not be liable for any loss, injury, claim, cost, damage, or any special, exemplary, punitive, indirect, incidental, or consequential damages of any kind, whether based in contract, tort, strict liability or otherwise which arises out of or is in any way connected with (a) the use and redemption of this certificate or (b) the performance or nonperformance of any Service Providers even if all parties have been advised of the possibility of damages. Wow Gifts FZC shall under no circumstances be liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces or causes beyond its reasonable control.

By exchanging the Wow Gift Card for service(s), Purchaser, Recipient, Redeemer and/or Participant accepts all Terms and Conditions stated at the time of service and release Wow Gifts FZC from any and all liability for any loss, injury, claim, cost or damage directly or indirectly connected with the chosen experience.

If any provision of this Agreement is found to be invalid or unenforceable in any respect, the validity and enforceability of the remaining provisions shall not be affected. All clerical errors are subject to correction. The failure of Wow Gifts FZC to enforce at any time any of the provisions of the Agreement shall not be construed to be a waiver of such provisions or the right of Wow Gifts FZC to enforce such provisions in the future. The Purchaser, Recipient, Redeemer and/or Participant may not assign any rights under this Agreement without the written consent of Wow Gifts FZC The Purchaser, Recipient, Redeemer and/or Participant shall have no right to set off amounts due with respect to one transaction for claims under any other transaction with Wow Gifts FZC

Any disputes arising under this Agreement shall be resolved, if not sooner settled, by a state or federal court of competent jurisdiction located in Ajman, U.A.E., and the Purchaser, Recipient, Redeemer and/or Participant hereby irrevocably submits to the exclusive jurisdiction of such courts. These Terms and Conditions are subject to change.

PRIVACY POLICY

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.  

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted. 

Some of the advertisements you see on the Website are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. 


DEFINITIONS

Purchaser

The person who completes the financial transaction with Wow Gifts FZC An electronic receipt will be provided to the purchaser at the time of the transaction.

Service Provider

Any corporation, individual or group of individuals designated by Wow Gifts FZC engaged in the provision of experiences or related materials.

Recipient

The person or persons designated to participate in the experience by the purchaser

Redeemer

The person or persons who request a reservation for a date(s) of service with the Wow Gifts FZC Service Provider for an experience.

Participant

The person or persons who participate in the experience.